Burnout as Moderation and Emotional Intelligence as Mediation in professional skills, Personality Characteristics, Psychological Well-Being to Individual Performance
DOI:
https://doi.org/10.31539/costing.v7i3.8823Abstract
This research aims to test and analyze the influence of professional skills, personality characteristics, and psychological well-being through emotional intelligence on individual performance moderated by burnout in CV . Kozihome. This research uses a quantitative descriptive approach. This research is quantitative. The sampling technique used proportional stratified Random Sampling with a sample size of 96 employees. The statistical analysis used in this research is Partial Least Squares 4.0 (PLS). The results of this research show that: (1) there is a positive but not significant influence of professional skills on emotional intelligence, (2) there is a positive but not significant influence of personality characteristics on emotional intelligence (3) there is a significant positive influence of psychological well-being on emotional intelligence, (4) there is a negative and insignificant influence of professional skills on emotional intelligence which is moderated by burnout (5) there is a negative and insignificant influence of personality characteristics on emotional intelligence which is moderated by burnout (6) there is a negative and insignificant influence of psychological well-being on emotional intelligence which is moderated by burnout and (7) there is a positive and significant influence of emotional intelligence on individual performance.
References
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Batubara, Maisarah, Aditi, Bunga, & Hidayah, Aulia Nurul. (2021). Pengaruh Kecerdasan Intelektual Kecerdasan Emosional dan Kecerdasan Spiritual Terhadap Kinerja Karyawan Dengan Profesionalisme Sebagai Variabel Intervening Pada Perusahaan PDAM Tirtanadi Provinsi Sumatera Utara. JaManKu, 3(1), 23–34.
Daksani Achmad, Akyas, Lestari, Mega, Fatimah, Siti, & Larassaty, Ayu Lucy. (2023). Pengaruh Recruitment System, Job Promotion Dan Intrinsic Motivation Terhadap Employee Performance Pt Kereta Api (Persero) Daop 8 Surabaya Di Stasiun Sidoarjo. 3(1), 10–25.
Danvila, Ignacio, Sastre, Miguel Ángel, & Marroquín, Edmundo. (2015). The importance of professional competencies in the development of emotional intelligence. Revista Internacional de Organizaciones, 0(10), 157. https://doi.org/10.17345/rio10.157-179
De La Harpe, Barbara, Radloff, Alex, & Wyber, John. (2000). Quality and generic (Professional) skills. Quality in Higher Education, 6(3), 231–243. https://doi.org/10.1080/13538320020005972
Deviana, Mimi, Umari, Tri, & Khadijah, Khairiyah. (2023). Kesejahteraan Psikologis (Psychological Well-Being) Remaja. Jurnal Pendidikan Dan Konseling, 5(1), 3463–3468.
Fatimah, Siti, & Pujianto, Wahyu Eko. (2023). Pengaruh Religiousity Leadership dan Lingkungan Kerja terhadap Employee Performance dan Job Satisfaction di Mcdonald’s Gedangan,Sidoarjo. Jurnal Ilmiah Manajemen Dan Kewirausahaan (JIMAK), 2(3), 1–14. https://doi.org/https://doi.org/10.55606/jimak.v3i3.1095
Fitriani, Rini, Hidayati, Rima Nur, Apriani, Irwina Dyah, & Zulkifli, Muhammad. (2019). I Positive Untuk Mengurangi Inferiority Feeling. Psikostudia : Jurnal Psikologi, 6(2), 42. https://doi.org/10.30872/psikostudia.v6i2.2375
Fleishman, J. A. (1984). Personality characteristics and coping patterns. Journal of Health and Social Behavior, 25(2), 229–244. https://doi.org/10.2307/2136671
Hair, Joseph F., Sarstedt, Marko, Pieper, Torsten M., & Ringle, Christian M. (2020). The Use of Partial Least Squares Structural Equation Modeling in Strategic Management Research: A Review of Past Practices and Recommendations for Future Applications. Long Range Planning, 45(5–6), 320–340. https://doi.org/10.1016/j.lrp.2012.09.008
Hassan, Narehan, Halif, Mazuin Mat, Ariffin, Nooranizan, Shah, Azwan, & Sumardi, Nur Athirah. (2023). Burnout As Predictor Towards Employee Turnover Intention : The Moderating Roles Of Emotional Intelligence. 10(1), 2168–2177.
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Maharani, Ega Asnatasia, & Wati, Dewi Eko. (2021). Peran Psychological Well-Being dan Efikasi Diri terhadap Stres pada Guru PAUD. Intuisi : Jurnal Psikologi Ilmiah, 13(1), 1–14. https://doi.org/10.15294/intuisi.v13i1.28690
Mahmoud, Mahmoud Ahmad, Ahmad, Shuhymee bin, & Poespowidjojo, Donny Abdul Latief. (2022). Validation of the psychological safety, psychological empowerment, intrapreneurial behavior and individual performance measurements. RAUSP Management Journal, 57(3), 219–234. https://doi.org/10.1108/RAUSP-11-2020-0252
Marguna, Andi Milu. (2020). PENGARUH KOMPETENSI DIGITAL (e-Skills) TERHADAP KINERJA PUSTAKAWAN DI UPT PERPUSTAKAAN UNIVERSITAS HASANUDDIN. XVII, 104–117.
Mayer, John D., Salovey, Peter, & Caruso, David. (2012). Models of Emotional Intelligence. Handbook of Intelligence, 16(7), 396–420. https://doi.org/10.1017/cbo9780511807947.019
Muawanah, Cindy Choridatul, & Pujianto, Wahyu Eko. (2023). Pengaruh Innovation Capability Terhadap Kinerja Individu Yang Dimediasi Oleh Digital Marketing Pada Ud. Bumbu Masak Machmudah (Bmm). Arthavidya Jurnal Ilmiah Ekonomi, 25(2), 247–260. https://doi.org/10.37303/a.v25i2.479
Nisa, Khoirun, & Pujianto, Wahyu Eko. (2023). The Effect of Relationship-Oriented Leadership Behavior , Promotion of Position and Work Environment on the Performance of Civil Servants at the Agricultural Quarantine Center in Sur ... Pengaruh Perilaku Kepemimpinan Berorientasi Hubungan, Promosi Jabat. JMSO: Jurnal Manajemen Sains Dan Organisasi, 4(August), 166–177. https://doi.org/10.52300/jmso.v4i2.10211
Nonthacumjane, Pussadee. (2011). Key skills and competencies of a new generation of LIS professionals. In IFLA Journal (Vol. 37). https://doi.org/10.1177/0340035211430819
Nurahaju, Rini, & Widanti, Nurul Sih. (2021). Kompetensi Soft Skills Karyawan Perusahaan di Surabaya. Jurnal Manajemen Dan Bisnis, 3(1), 29–36.
Olila, Rowel. (2020). Personal Characteristics and Personality-Temperament Traits and Its Implications to Effective Leadership in Organizations. JPAIR Multidisciplinary Research, 40(1), 96–112. https://doi.org/10.7719/jpair.v40i1.774
Pujianto, Wahyu Eko. (2023). PENGARUH COMPANY POLICY TERHADAP PERSONALITY CHARACTER MELALUI WORK CONDITION DI PT YOUNG TREE INDUSTRIES. OPTIMAL: Jurnal Ekonomi Dan Manajemen, 3(January), 74–83. https://doi.org/10.55606/optimal.v3i1.935
Pujianto, Wahyu Eko, & Alfiatuzzahro. (2023). PENGARUH JOB DISCRIPTION DAN KOMPETENSI SUMBER DAYA MANUSIA TERHADAP KUALITAS KERJA MELALUI EMOTIONAL INTELLIGENCE CV.GREEN LESTARI INDAH. Jimak, 2(1), 2809–2406. https://doi.org/https://doi.org/10.55606/jimak.v2i1.941
Purnamayani, Aulia Deviana, Suwatra, Ignatius I. Wayan, & Wibawa, I. Made Citra. (2020). Hubungan Kecerdasan Emosional Dengan Leadership Skill Ditinjau Dari Perbedaan Gender Siswa Kelas V. Jurnal Ilmiah Pendidikan Profesi Guru, 3(2), 269. https://doi.org/10.23887/jippg.v3i2.28412
Purwanto, Agus Budi. (2015). “PENGARUH MOTIVASI DAN KECERDASAN EMOSIONAL TERHADAP KINERJA PEGAWAI Influence Of Motivation And Emotional Intelligence On The Performance Of Employees.” Buletin Bisnin & Manajemen, 01(02), 99–112.
Ryff, Carol D., & Singer, Burton. (1996). Psychological Well-Being: Meaning, Measurement, and Implications for Psychotherapy Research Key Words Self-acceptance Purpose in life Positive relationships Personal growth Autonomy Environmental mastery Sociodemographic differences Vulnerability Resilience. Psychother Psychosomatics, 65, 14–23. Retrieved from https://www.karger.com/Article/PDF/289026
Safitri, Cahya Milia Tirta, & Anisah, Laelatul. (2022). Kesejahteraan Psikologis Ditinjau dari Kecerdasan Emosional dan Worklife Balance Pada Tenaga Kesehatan Wanita yang Menjalani Peran Ganda. Jurnal Prakarsa Paedagogia, 5(1). https://doi.org/10.24176/jpp.v5i1.8587
Sanjiwani, Putu Ari Pertiwi, Wibawa, I. Wayan Sucipta, & Diputra, I. Komang Suryadnya. (2023). PENGARUH WORK FAMILY CONFLICT TERHADAP TURNOVER INTENTION YANG DIMEDIASI OLEH BURNOUT PADA PEREMPUAN PASCA PANDEMI COVID – 19. 12(6), 542–561.
Saraun, Gloria G. Saraun, & Ambarwati, Krismi D. (2022). Hubungan Antara Psychological Well-Being Dengan Burnout Pada Pekerja Pt Pertamina Geothermal Energy Area Lahendong. Jurnal EMPATI, 11(5), 359–367. https://doi.org/10.14710/empati.0.36745
Sari, Lana Shintia Sekar, & Desiningrum, Dinie Ratri. (2016). PEMIKIRAN DANIEL GOLEMAN DALAM BINGKAI PEMBAHARUAN PENDIDIKAN ISLAM DI INDONESIA. Jurnal EMPATI, 5(1), 158–161. https://doi.org/10.14710/empati.2016.15100
Sarstedt, Marko, Hair, Joseph F., Cheah, Jun Hwa, Becker, Jan Michael, & Ringle, Christian M. (2019). How to specify, estimate, and validate higher-order constructs in PLS-SEM. Australasian Marketing Journal, 27(3), 197–211. https://doi.org/10.1016/j.ausmj.2019.05.003
Shah Rollah, Abdul Wahab, Nordin, Nor Akmar, Mohd Ghani, Afiq Azri, & Rajab, Azizah. (2010). Burnout di Kalangan Pekerja Jabatan Belia dan Sukan Negeri Johor. Journal of Human Capital Development, 3(2), 15–26.
Sharma, Dimple, Hushain, Junaid, & Kant, Kamal. (2023). EXPLORING THE EFFECT OF EMOTIONAL INTELLIGENCE ON INNOVATION AT WORK : A REVIEW. (July).
Suardipa, I. Putu, Widiara, I. Ketut, & Indrawati, Ni Made. (2021). Urgensi Soft Skill Dalam Perspektif Teori Behavioristik. Edukasi: Jurnal Pendidikan Dasar, 2(1), 63–74. Retrieved from http://stahnmpukuturan.ac.id/jurnal/index.php/edukasi/article/view/1393/1091
Theodoridis, Theodoros, & Kraemer, Juergen. (2020). PEMIKIRAN DANIEL GOLEMAN DALAM BINGKAI PEMBAHARUAN PENDIDIKAN ISLAM DI INDONESIA. 22(2), 5–16.
Widhianingtanti, Lucia Trisni, & van Luijtelaar, Gilles. (2022). The Maslach-Trisni Burnout Inventory: Adaptation for Indonesia. Jurnal Pengukuran Psikologi Dan Pendidikan Indonesia, 11(1), 1–21. https://doi.org/10.15408/jp3i.v11i1.24400
Zona, Mega Asri. (2021). Burnout, Emotional Intelligence, Dan Work - Life Balance Pada Karyawan Perusahaan Tekstil Di Sumatera Barat. Journal of Economics and Business, 2(2), 86–97. https://doi.org/10.36655/jeb.v2i2.564
Ahmad, Rizwan, & Imam, Hassan. (2022). Roles of competencies, career shock, and satisfaction in career commitment: Evidence from project-based organizations. Project Leadership and Society, 3(April), 100052. https://doi.org/10.1016/j.plas.2022.100052
Anggraini, Susi. (2017). Pengaruh Kecerdasan Emosional Dan Kecerdasan Spiritual Terhadap Kinerja Karyawan Pada LBPP-LIA Palembang. Journal of Chemical Information and Modeling, 53(9), 21–25. Retrieved from http://www.elsevier.com/locate/scp
Aziz, Atif, & Pangil, Faizuniah. (2017). Moderating Effect of Emotional Intelligence on the Relationship between Personality Traits and Employability. Journal of Humanities and Social Sciences, 2(2), 132–139. https://doi.org/10.21276/sjhss.2017.2.2.4
Batubara, Maisarah, Aditi, Bunga, & Hidayah, Aulia Nurul. (2021). Pengaruh Kecerdasan Intelektual Kecerdasan Emosional dan Kecerdasan Spiritual Terhadap Kinerja Karyawan Dengan Profesionalisme Sebagai Variabel Intervening Pada Perusahaan PDAM Tirtanadi Provinsi Sumatera Utara. JaManKu, 3(1), 23–34.
Daksani Achmad, Akyas, Lestari, Mega, Fatimah, Siti, & Larassaty, Ayu Lucy. (2023). Pengaruh Recruitment System, Job Promotion Dan Intrinsic Motivation Terhadap Employee Performance Pt Kereta Api (Persero) Daop 8 Surabaya Di Stasiun Sidoarjo. 3(1), 10–25.
Danvila, Ignacio, Sastre, Miguel Ángel, & Marroquín, Edmundo. (2015). The importance of professional competencies in the development of emotional intelligence. Revista Internacional de Organizaciones, 0(10), 157. https://doi.org/10.17345/rio10.157-179
De La Harpe, Barbara, Radloff, Alex, & Wyber, John. (2000). Quality and generic (Professional) skills. Quality in Higher Education, 6(3), 231–243. https://doi.org/10.1080/13538320020005972
Deviana, Mimi, Umari, Tri, & Khadijah, Khairiyah. (2023). Kesejahteraan Psikologis (Psychological Well-Being) Remaja. Jurnal Pendidikan Dan Konseling, 5(1), 3463–3468.
Fatimah, Siti, & Pujianto, Wahyu Eko. (2023). Pengaruh Religiousity Leadership dan Lingkungan Kerja terhadap Employee Performance dan Job Satisfaction di Mcdonald’s Gedangan,Sidoarjo. Jurnal Ilmiah Manajemen Dan Kewirausahaan (JIMAK), 2(3), 1–14. https://doi.org/https://doi.org/10.55606/jimak.v3i3.1095
Fitriani, Rini, Hidayati, Rima Nur, Apriani, Irwina Dyah, & Zulkifli, Muhammad. (2019). I Positive Untuk Mengurangi Inferiority Feeling. Psikostudia : Jurnal Psikologi, 6(2), 42. https://doi.org/10.30872/psikostudia.v6i2.2375
Fleishman, J. A. (1984). Personality characteristics and coping patterns. Journal of Health and Social Behavior, 25(2), 229–244. https://doi.org/10.2307/2136671
Hair, Joseph F., Sarstedt, Marko, Pieper, Torsten M., & Ringle, Christian M. (2020). The Use of Partial Least Squares Structural Equation Modeling in Strategic Management Research: A Review of Past Practices and Recommendations for Future Applications. Long Range Planning, 45(5–6), 320–340. https://doi.org/10.1016/j.lrp.2012.09.008
Hassan, Narehan, Halif, Mazuin Mat, Ariffin, Nooranizan, Shah, Azwan, & Sumardi, Nur Athirah. (2023). Burnout As Predictor Towards Employee Turnover Intention : The Moderating Roles Of Emotional Intelligence. 10(1), 2168–2177.
Humphreys, Lloyd G., & Torgerson, Warren. (1965). Psychological Bulletin. American Psychologist, 20(9), 716–716. https://doi.org/10.1037/h0021468
Keyes, C. L. M. (2023). Psychological Well-Being. Encyclopedia of Gerontology, (June), V2-399-V2-406. https://doi.org/10.1016/B0-12-370870-2/00156-6
Maharani, Ega Asnatasia, & Wati, Dewi Eko. (2021). Peran Psychological Well-Being dan Efikasi Diri terhadap Stres pada Guru PAUD. Intuisi : Jurnal Psikologi Ilmiah, 13(1), 1–14. https://doi.org/10.15294/intuisi.v13i1.28690
Mahmoud, Mahmoud Ahmad, Ahmad, Shuhymee bin, & Poespowidjojo, Donny Abdul Latief. (2022). Validation of the psychological safety, psychological empowerment, intrapreneurial behavior and individual performance measurements. RAUSP Management Journal, 57(3), 219–234. https://doi.org/10.1108/RAUSP-11-2020-0252
Marguna, Andi Milu. (2020). PENGARUH KOMPETENSI DIGITAL (e-Skills) TERHADAP KINERJA PUSTAKAWAN DI UPT PERPUSTAKAAN UNIVERSITAS HASANUDDIN. XVII, 104–117.
Mayer, John D., Salovey, Peter, & Caruso, David. (2012). Models of Emotional Intelligence. Handbook of Intelligence, 16(7), 396–420. https://doi.org/10.1017/cbo9780511807947.019
Muawanah, Cindy Choridatul, & Pujianto, Wahyu Eko. (2023). Pengaruh Innovation Capability Terhadap Kinerja Individu Yang Dimediasi Oleh Digital Marketing Pada Ud. Bumbu Masak Machmudah (Bmm). Arthavidya Jurnal Ilmiah Ekonomi, 25(2), 247–260. https://doi.org/10.37303/a.v25i2.479
Nisa, Khoirun, & Pujianto, Wahyu Eko. (2023). The Effect of Relationship-Oriented Leadership Behavior , Promotion of Position and Work Environment on the Performance of Civil Servants at the Agricultural Quarantine Center in Sur ... Pengaruh Perilaku Kepemimpinan Berorientasi Hubungan, Promosi Jabat. JMSO: Jurnal Manajemen Sains Dan Organisasi, 4(August), 166–177. https://doi.org/10.52300/jmso.v4i2.10211
Nonthacumjane, Pussadee. (2011). Key skills and competencies of a new generation of LIS professionals. In IFLA Journal (Vol. 37). https://doi.org/10.1177/0340035211430819
Nurahaju, Rini, & Widanti, Nurul Sih. (2021). Kompetensi Soft Skills Karyawan Perusahaan di Surabaya. Jurnal Manajemen Dan Bisnis, 3(1), 29–36.
Olila, Rowel. (2020). Personal Characteristics and Personality-Temperament Traits and Its Implications to Effective Leadership in Organizations. JPAIR Multidisciplinary Research, 40(1), 96–112. https://doi.org/10.7719/jpair.v40i1.774
Pujianto, Wahyu Eko. (2023). PENGARUH COMPANY POLICY TERHADAP PERSONALITY CHARACTER MELALUI WORK CONDITION DI PT YOUNG TREE INDUSTRIES. OPTIMAL: Jurnal Ekonomi Dan Manajemen, 3(January), 74–83. https://doi.org/10.55606/optimal.v3i1.935
Pujianto, Wahyu Eko, & Alfiatuzzahro. (2023). PENGARUH JOB DISCRIPTION DAN KOMPETENSI SUMBER DAYA MANUSIA TERHADAP KUALITAS KERJA MELALUI EMOTIONAL INTELLIGENCE CV.GREEN LESTARI INDAH. Jimak, 2(1), 2809–2406. https://doi.org/https://doi.org/10.55606/jimak.v2i1.941
Purnamayani, Aulia Deviana, Suwatra, Ignatius I. Wayan, & Wibawa, I. Made Citra. (2020). Hubungan Kecerdasan Emosional Dengan Leadership Skill Ditinjau Dari Perbedaan Gender Siswa Kelas V. Jurnal Ilmiah Pendidikan Profesi Guru, 3(2), 269. https://doi.org/10.23887/jippg.v3i2.28412
Purwanto, Agus Budi. (2015). “PENGARUH MOTIVASI DAN KECERDASAN EMOSIONAL TERHADAP KINERJA PEGAWAI Influence Of Motivation And Emotional Intelligence On The Performance Of Employees.” Buletin Bisnin & Manajemen, 01(02), 99–112.
Ryff, Carol D., & Singer, Burton. (1996). Psychological Well-Being: Meaning, Measurement, and Implications for Psychotherapy Research Key Words Self-acceptance Purpose in life Positive relationships Personal growth Autonomy Environmental mastery Sociodemographic differences Vulnerability Resilience. Psychother Psychosomatics, 65, 14–23. Retrieved from https://www.karger.com/Article/PDF/289026
Safitri, Cahya Milia Tirta, & Anisah, Laelatul. (2022). Kesejahteraan Psikologis Ditinjau dari Kecerdasan Emosional dan Worklife Balance Pada Tenaga Kesehatan Wanita yang Menjalani Peran Ganda. Jurnal Prakarsa Paedagogia, 5(1). https://doi.org/10.24176/jpp.v5i1.8587
Sanjiwani, Putu Ari Pertiwi, Wibawa, I. Wayan Sucipta, & Diputra, I. Komang Suryadnya. (2023). PENGARUH WORK FAMILY CONFLICT TERHADAP TURNOVER INTENTION YANG DIMEDIASI OLEH BURNOUT PADA PEREMPUAN PASCA PANDEMI COVID – 19. 12(6), 542–561.
Saraun, Gloria G. Saraun, & Ambarwati, Krismi D. (2022). Hubungan Antara Psychological Well-Being Dengan Burnout Pada Pekerja Pt Pertamina Geothermal Energy Area Lahendong. Jurnal EMPATI, 11(5), 359–367. https://doi.org/10.14710/empati.0.36745
Sari, Lana Shintia Sekar, & Desiningrum, Dinie Ratri. (2016). PEMIKIRAN DANIEL GOLEMAN DALAM BINGKAI PEMBAHARUAN PENDIDIKAN ISLAM DI INDONESIA. Jurnal EMPATI, 5(1), 158–161. https://doi.org/10.14710/empati.2016.15100
Sarstedt, Marko, Hair, Joseph F., Cheah, Jun Hwa, Becker, Jan Michael, & Ringle, Christian M. (2019). How to specify, estimate, and validate higher-order constructs in PLS-SEM. Australasian Marketing Journal, 27(3), 197–211. https://doi.org/10.1016/j.ausmj.2019.05.003
Shah Rollah, Abdul Wahab, Nordin, Nor Akmar, Mohd Ghani, Afiq Azri, & Rajab, Azizah. (2010). Burnout di Kalangan Pekerja Jabatan Belia dan Sukan Negeri Johor. Journal of Human Capital Development, 3(2), 15–26.
Sharma, Dimple, Hushain, Junaid, & Kant, Kamal. (2023). EXPLORING THE EFFECT OF EMOTIONAL INTELLIGENCE ON INNOVATION AT WORK : A REVIEW. (July).
Suardipa, I. Putu, Widiara, I. Ketut, & Indrawati, Ni Made. (2021). Urgensi Soft Skill Dalam Perspektif Teori Behavioristik. Edukasi: Jurnal Pendidikan Dasar, 2(1), 63–74. Retrieved from http://stahnmpukuturan.ac.id/jurnal/index.php/edukasi/article/view/1393/1091
Theodoridis, Theodoros, & Kraemer, Juergen. (2020). PEMIKIRAN DANIEL GOLEMAN DALAM BINGKAI PEMBAHARUAN PENDIDIKAN ISLAM DI INDONESIA. 22(2), 5–16.
Widhianingtanti, Lucia Trisni, & van Luijtelaar, Gilles. (2022). The Maslach-Trisni Burnout Inventory: Adaptation for Indonesia. Jurnal Pengukuran Psikologi Dan Pendidikan Indonesia, 11(1), 1–21. https://doi.org/10.15408/jp3i.v11i1.24400
Zona, Mega Asri. (2021). Burnout, Emotional Intelligence, Dan Work - Life Balance Pada Karyawan Perusahaan Tekstil Di Sumatera Barat. Journal of Economics and Business, 2(2), 86–97. https://doi.org/10.36655/jeb.v2i2.564
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2024-02-01
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